Privacy Policy

Receptor Research (“we”, “us”, “our”) respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what personal information we collect, why we collect it, how we use and store it, and the choices you have. It applies to visitors to receptorresearch.com.au and to anyone who purchases from us or contacts our support team.

1. About Receptor Research

Receptor Research is an Australian sole trader business trading as Receptor Research, based in Sydney, Australia. We supply research-grade peptides and laboratory compounds strictly for research use.

For any privacy-related enquiries, contact us at support@receptorresearch.com.au.

2. What Personal Information We Collect

We only collect information that we genuinely need to run the business, deliver your orders, and support you afterwards. Depending on how you interact with us, this may include:

• Order and account information – full name, delivery address and billing address, email address, phone number (if you provide one), order history and product preferences.
• Payment information – payment method used, transaction reference numbers. We do not store your full credit card number, CVV, or bank account details on our servers. Payment information is entered directly into our payment providers’ secure systems.
• Support and communication records – emails and messages you send us, notes from support conversations, including any photos you provide as part of a return or damage claim.
• Website usage information – IP address, browser type and device information, pages viewed, links clicked, time on site, referring website.
• Age verification confirmation – your confirmation at checkout that you are 18 years or older and are purchasing the product for research use only.

3. How We Collect Your Information

We collect personal information:

• Directly from you when you place an order, create an account, contact support, or subscribe to our email list.
• Automatically through cookies and analytics tools when you use our website.
• From third-party payment processors when you complete a transaction.
• From couriers (Australia Post) when we track your shipment.

4. Why We Collect and Use Your Information

We use your personal information to:

• Process, package, and ship your orders.
• Verify eligibility (including age and research-use confirmation).
• Communicate with you about your order, including delivery updates.
• Provide customer support and respond to enquiries.
• Process refunds, returns, and replacements.
• Improve our website, products, and service.
• Detect and prevent fraud, abuse, or unauthorised use.
• Comply with our legal obligations under Australian law.

We will not use your personal information for any purpose that is unrelated to the reasons you provided it, unless we have your consent or are required or permitted by law.

6. Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to:

• Keep your cart and session active while you browse.
• Remember your preferences.
• Understand how visitors use the site so we can improve it.
• Measure the performance of our marketing.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions, including checkout.

7. Overseas Disclosure

Some of the third-party services we rely on (for example, payment processors, analytics tools, and hosting providers) may store or process your information on servers located outside Australia, including in the United States and the European Union.

Where this occurs, we take reasonable steps to ensure that the overseas recipient handles your information in a way consistent with the Australian Privacy Principles.

8. How We Store and Protect Your Information

We take the security of your personal information seriously and use reasonable technical and organisational measures to protect it, including:

• Encrypted (HTTPS) connections across the website.
• Secure, access-controlled databases.
• Payment processing handled through PCI-DSS compliant providers.
• Restricted staff access on a need-to-know basis.

No system connected to the internet can be guaranteed 100% secure, but we work continuously to protect the information you entrust to us.

We retain your personal information only for as long as we need it — to fulfil your orders, comply with our legal obligations (including Australian tax and consumer law record-keeping), resolve disputes, and enforce our agreements.

9. Your Rights

Under the Privacy Act 1988, you have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate, out of date, or incomplete.
• Request deletion of your information, subject to any legal obligations we have to retain it.
• Withdraw consent for any marketing communications at any time.
• Make a complaint about how we have handled your personal information.

To exercise any of these rights, contact us at support@receptorresearch.com.au. We will respond within a reasonable timeframe, usually within 30 days.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at support@receptorresearch.com.au so we can investigate and try to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992

11. Age Requirement

Our website and products are intended for adult researchers only. You must be 18 years or older to purchase from Receptor Research. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected such information, we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or the law. When we do, we will publish the updated version on this page with a revised “last updated” date. Continued use of the website after changes are published constitutes acceptance of the updated policy.

13. Contact Us

Receptor Research
Sydney, Australia
Email: support@receptorresearch.com.au
Support hours: Monday to Friday, 9am–5pm AEST

Who we are

Suggested text: Our website address is: http://receptorresearch.com.au.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.